- All the photo take by real goods for ourself but please note the photo may not reflect the actual light color of the items.
- Order price less than USD :7 , ship by China Post Ordinary Small Packet Plus ,no tracking information ,
- At normal takes 3-7 weeks deliver, please pay More patience to wait !!! Thanks a lot for your understand!
- Please do not open dispute without asking for help!!!
- World Wide Shipping
- We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
- All the order will be shiped out within only 3 business day.
- We are not responsible for any custom duty or import tax.
- We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
- Payment must be made within 3 days of order
- If you can’t checkout immediately after transaction close, please wait for a few minutes and retry Payments must be completed within 3 days
- We will bear all the shipping cost if the product(s) is (are) not as advertised.
- If you are not satisfied or the item is defective when you receive your item,
- You have 7 days to contact us and 30 days to return it from the date it was received
- All returned items MUST BE in the original packaging and you MUST PROVIDE us
- with the shipping tracking number, specific reason for the return, and your item.
- We business in 2010, when there were only 2 members in our team and only supply our phones making products to a few customers ! Now we have became a professional supplier, we hope to provide our product to more and more buyers ! Thank you for give us the opportunity to service you, we will do our best for you !
- Please do not forget to leave us a ” 5 STARS” positive feedback after received the package,We will do the same for you
- If you meet any problem Please do not left any negative or neutral feedback without asking for help.
- we are here for you, for any question any problem just send me a message!!!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vandev (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.vandev.global
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
